Rise above with… really basic stuff.

It never ceases to amaze me how big the opportunities are to stand out, by simply delivering on some basics.

I’m currently exploring opening a new creative agency (practicing what I preach!) and am reading through 1 and 2-star reviews for similar agencies.

Here are a few that stand out:

• Agency promising 24 hour turnaround, then not responding for 5 days.
• Customer making a specific request, then being told 3 weeks later that their request is out of scope
• Agency featuring high-quality examples on their website, but delivering far below that quality
• Customer requesting the same revisions repeatedly because the designer missed details, or they kept switching the designer on them
• Agency promising unlimited bandwidth, then advising the customer they’d used up their bandwidth for the day and needed to wait until next week for a response
• Customer redoing the designs themselves because the quality was so poor

This stuff seems so simple to overcome, and unbelievable that it’s even happening.

If you’ve got stories like this of dealing with suppliers, particularly if it’s a creative or marketing supplier I’d love to hear about it.